General FAQ
Answers to our most commonly asked questions.
Do you work with any type of practice?
We focus exclusively with clinician-owned psychiatry practices that are established and ready for change—whether growth has stalled, slowed, or needs a strategic boost.
Why do you work only with clinician-owned practices?
Our program works best when decisions can be made quickly and efficiently. Corporate or group-owned practices often come with too much red tape, slowing down progress. We’re here to get results, not wait on bureaucracy.
How is your program tailored to psychiatry practices?
Since 2019, we’ve worked exclusively with mental health clinics offering medication management, therapy, TMS, and Spravato. Everything we do, from systems to marketing, is built specifically for psych offices owned by clinicians. We know your world, and we’ve designed everything to fit it.
I am thinking of starting my own practice but don't know where to start.
While our business coaching and practice management services are designed for existing practices, we offer the Psych CRM that includes VIP office hours where you can book time with us to discuss anything related to starting your practice.
How will you help me get new patients?
We’ve built a sales funnel to keep your practice growing. Using Meta Ads, Google Ads, Google Reviews, a high converting website, email and text campaigns, and staff sales training, we make sure every dollar you spend gets a return. The goal? Have a steady stream of new patients and keep your providers schedule full.
How can I get started?
We always start with a free Discovery Call, where we get to know you, your practice, your struggles, and your goals. We will answer any questions you have about our product and service. Often, we spend this whole time just getting to know each other, so we will schedule a second call to demo the software to you.
2. Analyze Your Practice
3. Design Growth Plan
4. Implement & Execute
Pricing FAQ
Straightforward answers to instill confidence in your decision.
Do you require a contract?
You will be asked to sign a payment contract. Every account is set up on a month to month basis.
If you feel like MindPractice isn’t the right fit, we’d love the chance to understand what’s not working. In many cases, we can adjust features or services to better support your business needs. But you have the option to upgrade, downgrade, or cancel your service at any time.
Can I cancel my subscription at any time?
Yes. While our #1 core value is to "Provide Insane Value" so you never want to cancel, we understand that circumstances change. You’re free to cancel anytime, no hard feelings. Your subscription will remain active through the end of your current billing cycle.
Can I change my plan after I sign up?
Yes, you can upgrade or downgrade your plan at any time.
If you're upgrading, we’ll guide you through a brief implementation and training phase to make sure everything runs smoothly. If you're downgrading, please reach out to us first so we can walk you through which features or services may be affected.
Your new plan will take effect on your next billing date and you'll be charged accordingly. If you have any questions, our team is here to help ensure a seamless transition.
How can I get started?
We always start with a free Discovery Call, where we get to know you, your practice, your struggles, and your goals. We will answer any questions you have about our product and service. Often, we spend this whole time just getting to know each other, so we will schedule a second call to demo the software to you.
2. Analyze Your Practice
3. Design Growth Plan
4. Implement & Execute
Psych CRM FAQ
The all-in-one platform that consolidates multiple softwares into a single, cost effective solution.
What is a Psych CRM?
Our psych CRM consolidates various tools—like sales, marketing, training, and workflows—into one cohesive system. It eliminates the need for juggling multiple software systems, reducing complexity and improving efficiency.
How will this help my practice?
Our platform streamlines your operations, automates routine tasks, and simplifies patient communication. It allows your team to focus on delivering a 5-star experience for your patients while reducing errors and administrative burdens. It also supports marketing and reputation management to attract and retain more patients.
How much does it cost?
Visit our pricing page for details.
Is this something I can setup myself?
Our platform is designed so that anyone with basic technical skills can set up your account. We have created video tutorials and step by step guides to make the setup is straight forward.
If you are not comfortable with technology, we also offer a "white glove" Done-For-You (DFY) service. By choosing this service, you can save time and focus on other priorities of the business while professionals handle the technical setup.
How long will it take to set up my account and start using the software?
This all depends on your technical skills, your level of focus, and how many systems you want to implement right away. You can create an account and get started immediately, then add features as you go.
Some clients complete setup in a single day, while others take a few weeks to roll things out at their own pace.
🏆 Our goal is to help your practice succeed. That’s why we offer VIP office hours five days a week to support you during setup and beyond.
What type of training and support do you provide?
All clients are assigned an onboarding specialist. Included is a 1 hour training session via zoom so we can walk you through our platform and answer all your questions. All subscription types have access to daily VIP Office Hours. We also have a complete library of video tutorials and step by step guides. Don't worry, you'll never feel stuck.
Will you help me migrate from my current platform to yours?
Yes, we offer migration services to make your transition as smooth as possible. To provide an accurate quote, we’ll need to understand your current setup and needs. Please schedule a free Discovery Call.
Will you help me build my website?
Absolutely. We’ll help you customize your website in order to help optimize for conversions.
What kind of savings can I expect?
Savings come in two major forms:
Software Costs – By consolidating multiple tools into one platform, you’ll eliminate the need for multiple different expensive software subscriptions.
Time & Efficiency – Streamlined workflows, fewer manual human errors, and seamless integration between modules reduce admin burden and free up your team to focus on what matters most, supporting patients and booking appointments.
The result? Fewer headaches, lower costs, and more time back in your day.
Do you require a contract?
You will be asked to sign a payment contract. Every account is set up on a month to month basis.
If you feel like MindPractice isn’t the right fit, we’d love the chance to understand what’s not working. In many cases, we can adjust features or services to better support your business needs. But you have the option to upgrade, downgrade, or cancel your service at any time.
What if I already have some of this software?
Our platform can compliment or sometimes completely replace existing tools depending on your current setup. You can phase out redundant systems to maximize efficiency or integrate specific features into your existing workflow. We love simplification and saving money!
What if I'm not happy using your platform?
If you feel like MindPractice isn’t the right fit, we’d love the chance to understand what’s not working. In many cases, we can adjust features or services to better support your business needs.
That said, you can downgrade or cancel your subscription at any time. Ultimately, we believe you should never be stuck with something that doesn’t support your practice.
Can this platform replace my EHR or billing software?
We designed our system to compliment, not replace, EHR and billing systems. MindPractice focuses on sales, marketing, communication, and administrative workflows.
Does MindPractice integrate with my EHR?
To get the most out of our system, we will need to integrate with your EHR. Some EHR's do not allow integration with 3rd party apps and some will charge a fee for integration. Contact us and we can discuss which EHR you are using and what integration will look like.
How can I get started?
We always start with a free Discovery Call, where we get to know you, your practice, your struggles, and your goals. We will answer any questions you have about our product and service. Often, we spend this whole time just getting to know each other, so we will schedule a second call to demo the software to you.
2. Analyze Your Practice
3. Design Growth Plan
4. Implement & Execute
Business Coaching FAQ
Help get your entire team focused on achieving your practice goals
What exactly do you help me with in Business Coaching?
We help you grow as a leader and entrepreneur so you can build a practice that runs smoothly and profitably. Our focus is on your decisions, your business systems (structure, workflows, expectations), and your leadership habits.
Where do you start with Business Coaching?
We put a high level of focus on issues that prevent revenue and profits. This is priority #1. Without revenue and profits change is more difficult and your practice feels chaotic every day.
Do you manage any of my software systems for me?
No. We help you structure your business systems, but we do not manage your software systems such as your EHR, phone system, website, or billing tools.
Will you set up or customize my Psych CRM?
Yes. We’ll set up your Psych CRM, personalize it for your practice, and help with integrations. While you remain a coaching client, we’ll manage your Psych CRM account.
What’s the difference between Business Coaching and Practice Management?
Coaching develops your leadership and decision‑making. Practice Management is where we take over parts of your operations. Coaching is guidance; Practice Management is execution.
Who is Business Coaching for?
Owners who want to become strong business leaders. If you’re a doctor who wants to learn how to run a successful, profitable practice, coaching is for you.
How long do I need to be a Business Coaching client?
Commit to the first 90 days to see if coaching is right for you. Most clients stay 12-24 months because their practice keeps improving. If you’re satisfied and don’t want further growth or increased profit, you may not need coaching.
How much time do I need to commit each week?
Plan for a one‑hour weekly coaching session plus two to four hours of focused leadership and business‑building work.
Do you work with my team?
Yes, when it supports your goals. But the owner must stay involved because lasting change requires participation from leadership. We will conduct workshops for your team and help with training as needed.
How long before I see results?
Most owners feel momentum within 30 days simply from having clarity and direction. Operational progress typically builds over 60–90 days. 6-12 months to real results through increase of revenue and profits.
Do you help with marketing, operations, staffing, or financial issues?
Yes—at the leadership and strategic level. We help you identify the real issues, build the right solutions, and lead your team to execute.
Is there a contract?
No. Coaching is month‑to‑month.
Practice Management FAQ
Help get your entire team focused on achieving your practice goals
Do you manage my front desk or daily operations?
No. Your team handles all patient-facing work such as phones, scheduling, intake, billing conversations, and daily tasks. Our role is to build the structure, training, tools, workflows, and leadership your team needs so they can do their jobs with more efficiency and fewer mistakes.
Are you acting as my office manager?
No. We don't replace your office manager. We support them. We work alongside your leadership team to improve operations, build systems, strengthen accountability, and develop your team. Think of us as part of your leadership team—not the people managing the day-to-day.
What exactly happens in the first 90 days?
The first 90 days follow our Practice Accelerator. We clean up your financials, refine your workflows, upgrade your software stack, optimize communication systems, fix bottlenecks, and train your staff on the essentials. After that, we move into ongoing monthly management and leadership support.
What parts of the business do you actually manage?
We manage the business side of your practice—not daily front office tasks. This includes:
- Marketing and advertising strategy
- Financial oversight and bookkeeping
- Technology setup and optimization
- Workflow design and improvement
- Staff development and training
- Leadership coaching
- System integrations and automation
Your team handles patient-facing tasks. We oversee the structure that makes their work easier and more effective.
Do you work directly with my staff?
Yes, but not as their boss. We train your team, give them clear workflows, show them how to use your tools, and help leadership implement changes. Your staff remain under your management, but they get guidance and structure from us.
What if my staff resist change?
This is common. We guide your leadership on how to communicate expectations, roll out new processes, and hold people accountable. We simplify what needs to change so your team isn’t overwhelmed.
What size practices benefit most from Practice Management?
This works best for psych practices with 3 to 10 team members who need better systems, better training, reduction of expenses, and more patients.
Do you help hire or fire employees?
We guide your hiring decisions, job descriptions, interviews, onboarding, and 90-day training process. We also help evaluate performance issues. You maintain all hiring and firing authority.
How do I know if Practice Management is a good fit?
If your practice struggles with growth, systems, staff, accountability, or predictable patient flow—and you want support from a leadership-level partner instead of another software vendor—Practice Management will be a good fit.
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