General FAQ
Answers to our most commonly asked questions.
Do you work with any type of practice?
We work with clinician-owned psychiatry practices who offer medication management, therapy, TMS, and Spravato. Whether growth has stalled, slowed, or needs a strategic boost; they are ready for change.
Why do you work only with clinician-owned practices?
Our program works best when decisions can be made quickly and efficiently. Corporate or group-owned practices often come with too much red tape, slowing down progress. We’re here to get results, not wait on bureaucracy.
How is your program tailored to psychiatry practices?
Since 2019, we’ve worked exclusively with private psych practices offering medication management, therapy, TMS, and Spravato. Everything we do, from systems to marketing to training, is built specifically for psych offices owned by clinicians. We know your world, and we’ve designed everything to fit it.
I am thinking of starting my own practice but don't know where to start.
While our business coaching and revenue protection services are designed for existing practices, we offer the Psych CRM that includes VIP office hours where you can book time with us to discuss anything related to starting your practice.
How will you help me get new patients?
We’ve built a sales funnel to keep your practice growing. Using Meta Ads, Google Ads, Google Reviews, a high converting website, email and text campaigns, and staff sales training, we make sure every dollar you spend gets a return. The goal? Have a steady stream of new patients and keep your providers schedule full.
How can I get started?
We always start with a free Discovery Call, where we get to know you, your practice, your struggles, and your goals. We will answer any questions you have about our products and services. Often, we spend this whole time just getting to know each other, so we will schedule a second call to demo the software to you.
2. Analyze Your Practice
3. Design Growth Plan
4. Implement & Execute
Pricing FAQ
Straightforward answers to instill confidence in your decision.
Do you require a contract?
We have a starting contract with our services to ensure we have the most successful implementation. What we don't do is roll over contracts that keep you locked in year after year. Psych CRM has a 12-month contract that goes month-to-month after the initial term. Revenue Protection and Business Coaching have a 3-month contract and then goes month-to-month afterwards.
If you feel like MindPractice isn’t the right fit, we’d love the chance to understand what’s not working. In many cases, we can adjust features or services to better support your business needs. But you have the option to upgrade, downgrade, or cancel your service at any time.
Can I cancel my subscription at any time?
Yes. While our #1 core value is to "Provide Insane Value" so you never want to cancel, we understand that circumstances change. You’re free to cancel anytime, no hard feelings. Your subscription will remain active through the end of your current billing cycle.
Can I change my plan after I sign up?
Yes, you can upgrade or downgrade your plan at any time.
If you're upgrading, we’ll guide you through a brief implementation and training phase to make sure everything runs smoothly. If you're downgrading, please reach out to us first so we can walk you through which features or services may be affected.
Your new plan will take effect on your next billing date and you'll be charged accordingly. If you have any questions, our team is here to help ensure a seamless transition.
How can I get started?
We always start with a free Discovery Call, where we get to know you, your practice, your struggles, and your goals. We will answer any questions you have about our product and service. Often, we spend this whole time just getting to know each other, so we will schedule a second call to demo the software to you.
2. Analyze Your Practice
3. Design Growth Plan
4. Implement & Execute
Psych CRM FAQ
The all-in-one platform that consolidates multiple softwares into a single, cost effective solution.
What is a Psych CRM?
Our psych CRM consolidates various tools—like sales, marketing, training, and workflows—into one cohesive system. It eliminates the need for juggling multiple software systems, reducing complexity and improving efficiency.
How will this help my practice?
Our platform streamlines your operations, automates routine tasks, and simplifies patient communication. It allows your team to focus on delivering a 5-star experience for your patients while reducing errors and administrative burdens. It also supports marketing and reputation management to attract and retain more patients.
How much does it cost?
Visit our pricing page for details.
Is this something I can setup myself?
Our platform is designed so that anyone with basic technical skills can set up your account.
If you are not comfortable with technology, we also offer a "white glove" Done-For-You service. By choosing this service, you can save time and focus on other priorities of the business while professionals handle the technical setup.
How long will it take to set up my account and start using the software?
This all depends on your technical skills, your level of focus, and how many systems you want to implement right away. You can create an account and get started immediately, then add features as you go.
Some clients complete setup in a single day, while others take a few weeks to roll things out at their own pace.
🏆 Our goal is to help your practice succeed. That’s why we offer VIP office hours to support you during setup and beyond.
What type of training and support do you provide?
All clients are assigned an onboarding specialist. Included is a 1 hour training session via zoom so we can walk you through our platform and answer all your questions. All subscription types have access to daily VIP Office Hours. If you're feeling stuck, don't worry, we can screenshare and help you get unstuck.
Will you help me migrate from my current platform to yours?
Unfortunately we do not offer a migration service but we can refer a vendor that can do this for you that specializes in CRM migrations. Please contact us before signing up if you moving from one CRM to ours.
Will you help me build my website?
If you decide to move your website to our psych CRM, we’ll help you customize your website in order to help optimize for conversions. We do not work on websites outside our platforms. You must contact your web developer or hire someone to make updates to your website.
What kind of savings can I expect?
Savings come in two major forms:
Software Costs – By consolidating multiple tools into one platform, you’ll eliminate the need for multiple different expensive software subscriptions.
Time & Efficiency – Streamlined workflows, fewer manual human errors, and seamless integration between modules reduce admin burden and free up your team to focus on what matters most, supporting patients and booking appointments.
The result? Fewer headaches, lower costs, and more time back in your day.
Do you require a contract?
We have a starting contract to ensure we have the most successful implementation. What we don't do is roll over contracts that keep you locked in year after year. Psych CRM has a 12-month contract that goes month-to-month after the initial term.
If you feel like MindPractice isn’t the right fit, we’d love the chance to understand what’s not working. In many cases, we can adjust features or services to better support your business needs. But you have the option to upgrade, downgrade, or cancel your service at any time.
What if I already have some of this software?
Our platform can compliment or sometimes completely replace existing tools depending on your current setup. You can phase out redundant systems to maximize efficiency or integrate specific features into your existing workflow. We love simplification and saving money!
Can this platform replace my EHR or billing software?
We designed our system to compliment, not replace, EHR and billing systems. MindPractice focuses on sales, marketing, communication, and administrative workflows.
Does MindPractice integrate with my EHR?
We currently only support integration with AdvancedMD, Tebra, and PracticeQ. To get the most out of our system, we will need to integrate with your EHR. Some EHR's do not allow integration with 3rd party apps and some will charge a fee for integration. Contact us and we can discuss which EHR you are using and what integration will look like.
How can I get started?
We always start with a free Discovery Call, where we get to know you, your practice, your struggles, and your goals. We will answer any questions you have about our product and service. Often, we spend this whole time just getting to know each other, so we will schedule a second call to demo the software to you.
2. Analyze Your Practice
3. Design Growth Plan
4. Implement & Execute
Business Coaching FAQ
Help get your entire team focused on achieving your practice goals
What exactly do you help me with in Business Coaching?
We help you grow as a leader and entrepreneur so you can build a practice that runs smoothly and profitably. Our focus is on your decisions, your business systems (structure, workflows, expectations), and your leadership habits.
Where do you start with Business Coaching?
We put a high level of focus on issues that prevent revenue and profits. This is priority #1. Without revenue and profits change is more difficult and your practice feels chaotic every day.
Do you manage any of my software systems for me?
No. We help you structure your business systems, but we do not manage your software systems such as your EHR, phone system, website, or billing tools.
Will you set up or customize my Psych CRM?
Yes. We’ll set up your Psych CRM, personalize it for your practice, and help with integrations. While you remain a coaching client, we’ll manage your Psych CRM account.
Who is Business Coaching for?
Owners who want to become strong business leaders. If you’re a doctor who wants to learn how to run a successful, profitable practice, business coaching is for you.
How long do I need to be a Business Coaching client?
Commit to the first 90 days to see if coaching is right for you. Most clients stay 12-24 months because their practice keeps improving. If you’re satisfied and don’t want further growth or increased profit, you may not need coaching.
How much time do I need to commit each week?
Plan for a 50-minute weekly coaching session plus two to four hours of focused leadership and business‑building work.
Do you work with my team?
Yes, when it supports your goals. But the owner must stay involved because lasting change requires participation from leadership. We will conduct workshops for your team and help with training as needed.
How long before I see results?
Most owners feel momentum within 30 days simply from having clarity and direction. Operational progress typically builds over 60–90 days. 6-12 months to real results through increase of revenue and profits.
Do you help with marketing, operations, staffing, or financial issues?
Yes, but at the leadership and strategic level. We help you identify the real issues, build the right solutions, and lead your team to execute.
Is there a contract?
Business Coaching has a 3-month contract and then goes month-to-month afterwards.
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